It is important that when you contact our support, you write to us using the email address you registered with.
This is very important because if you use a different email address, our support won’t be able to locate your account on the platform and this will lead to unnecessary delays in solving your queries. Not only that, it will also limit us from sharing sensitive information with you over such email address.
So, please remember to always write to us from the email you are registered with. This way, we can serve you more efficiently.