There may come a time when you wish to stop investing and want to close your account. Maybe you’ve reached your investment goal, and you’re ready to buy a house, or you need to withdraw money for an emergency.
Here’s a step-by-step guide for how to close your account.
It’s important to note that you cannot close your account if there is money in your Wallet or Go & Grow, or you have other investments in your portfolio. On our support page, you can find step-by-step guides on how to liquidate your portfolio and how to withdraw funds. After that’s done, you can close your account.
Once you close your account, it cannot be reversed. Please download any necessary reports before you proceed.
To close your account, click on the Settings tab on the left panel, then, the “Close account” section. Next, click the green “Close account” button to advance. A new window will pop up, confirming that you want to close your account and that there are no remaining funds or investments. Here, select the red “Delete” button. A 5-digit code will be sent to your registered mobile number. Enter it in the “PIN-code” field, then click “Confirm”. Your account is now closed.
We regret seeing you go, and we hope you will invest with us again in the future. If you have feedback that you would like to share with us, you can email us by completing the contact form found on the support site.
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Thanks for watching, keep investing, and bye for now.