Kairi joined Bondora five years ago when there were fewer than ten people in the company. Starting as an assistant, Kairi has worked across several departments within Bondora and—as a result—knows the business inside and out. She’s now leading our Associate’s team and strives to give first-class customer service to all of our investors.

I’ve deposited to my account, but don’t see any investments. Can you explain?

If you’ve made a deposit to your Bondora account and you can’t see any investments, you might have added the money to your Go & Grow account.

If this is the case, select the Go & Grow tab from your main menu and on the next page, you’ll find all the information about your deposits, returns and your total withdrawable amount. If you want to switch to another product, please read our previous blog article from August and Can I change from one product to another, i.e. from Go & Grow to Portfolio Manager or Portfolio Pro?

Still can’t see your money? There may be an issue with your bank – check your statement or contact your bank to see if the payment has been processed.

I’d like to verify my account, but my ID got rejected – what shall I do now?

If your ID is rejected by our verification team, they’ll send you a message with the reason why they couldn’t accept it and specifically what they need to accept it next time.

Overall, to ensure your ID is accepted the first time, please make sure you submit:

  • Clear photograph (front and back if using your national ID card)
  • Color copy
  • Readable, with no information covered or pieces cut out (also edges of the document should be visible)
  • Photo is taken with enough natural light, without using flash
  • Valid document (has not expired)
  • File uploaded is PDF, GIF, JPG, JPEG, TIFF or PNG format

I’m trying to make a withdrawal, but the SMS PIN doesn’t arrive. Why?

First – please check if the number you have registered on your profile is up to date. You can update your personal details from your account settings if needed.

If the number is correct, restart your mobile phone and initiate the withdrawal again. In most cases, it resolves the problem. If you’re still having issues, send us a message at [email protected].

I’ve been investing for a couple of months now, but my Statistics page is empty for some reason – can you explain this?

This depends on which product are you using and when you started investing with us.

Go & Grow investors

You can find all the key figures you need (including a live net return tracker) on your Go & Grow home page. Here, you can also find your Go & Grow tax report.

For Go & Grow users, the “Statistics” and “Cashflow” tabs cannot show any further information as they are only relevant for Portfolio Manager and Portfolio Pro investors.

You are using Portfolio Manager or Portfolio Pro

We will publish the data for your portfolio 90 days after making your first deposit. Otherwise, it shows N/D (no data). Then we have enough data and statistics to make forecasts about the expected return rates.

More about the different services Bondora offers: https://www.bondora.com/en/our-products

I’ve sent money via Trustly an hour ago, but it hasn’t arrived on my account. How can I check the status of the payment?

All payments can take up to 3 business days to reach your Bondora account, and it depends on the speed of your bank when processing the payment. You’ll receive a notification from us as soon as the money arrives in your Bondora account.

If it has been longer than 3 business days and you still don’t see the money in your Bondora account, contact our support at [email protected] by providing your payment confirmation (i.e., a screenshot), so we can look into it for you right away and help to sort out the delay.