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This video explains briefly the debt collection and recovery process which we have simplified into 3 stages. The first stage is the “In-house collection” stage. From day 1 to day 74 of overdue, we send regular reminders to borrowers and also send necessary information to debt registries.
The second stage is the “Default and Court” stage. From day 75+ overdue, we pass on debt details to the court and cases are filled usually through a payment order.
And lastly, the third stage which is the “Bailiff” stage, starting from approximately 200+ overdue, the bailiff starts to retrieve payments owed from the borrower’s income and assets. Click the links in the text for more details on our 3-step collection and recovery process.