Hi there, I’m Temiloluwa from Bondora’s Investor Relations team. Every month, we round up all the most-asked questions we received from investors in one blog post. You can find all the answers to these top questions right here. It’s just another way we provide first-class customer service. Let’s go through the top 5 questions we received from our investors this month:
1. Account: “I live in the United Kingdom. Can I invest with Bondora?”
Yes! If you reside in the UK and are at least 18 years old, you are eligible to invest on the platform.
Read more about how to open a Bondora investor account.
2. Account verification: “My date of birth is entered as 1.1.1900. How can I change it?”
If you have not yet verified your identity, your account will show the default value as your date of birth. To change it, please upload your ID document for verification. Your personal details will be checked and updated accordingly.
3. Referral Program: “I created an account but forgot to register using a referral link. Can you add it to my account?”
To participate in the referral program, you must register using an existing investor’s referral link. Unfortunately, the link cannot be added to your account later. But don’t worry! You can still earn money by inviting your friends and family to join Bondora.
Have more questions about the referral program? Read how the refer-a-friend program works.
4. Account: “My verified bank account is now closed. How can I remove my bank details?”
You can easily archive your old bank details from your Bondora account. From the Withdraw page, click on the trash bin icon next to the bank account details you want to remove. A new window will pop up with the message “Are you sure you want to delete this account?”. Click “Confirm” to complete the request.
Your new bank account must be verified before this option is available. You can read more about how to verify your bank account here.
5. Payments: “I made a payment today, but it hasn’t arrived yet. What has caused the delay?”
Most payments are instant; however, it depends on the communication between banks and can take up to 3 business days to reach your account. Your bank, the day of the week, and the time of day the payment was made can influence when it arrives. If, after 3 business days, the money hasn’t been added to your account, please get in touch with our Support team via this form. They’ll be happy to help.
And that’s it for this month! We hope we’ve answered all your questions. If you have other Bondora queries, you can easily find the answers on our online support site.