Hi there, I’m Temiloluwa from Bondora’s Investor Relations team. Every month, we round up all the most-asked questions we received from investors in one blog post. You can find all the answers to these top questions right here. It’s just another way we provide first-class customer service. Let’s go through the top 5 questions we received from our investors this month:
1. Account: “When creating an account, can I enter my name using non-Latin characters?”
To prevent any hiccups in your account verification, please enter your name using the Latin alphabet. This will ensure that your name on your Bondora account matches your ID document, and bank details.
2. Payment: I have multiple IBANs saved for Bondora. Which bank details should I use when making a payment?
In March 2020, we changed our partner bank to ensure your payments reach your Bondora account even faster. For your convenience, our current bank details are always visible on the Add Money page. If you are unsure of which bank details to use, you can check there.
3. App: “I can’t find the Bondora app on Google play/App store. Why is it no longer available?”
Our development team is currently working on a new and improved app, so unfortunately, it has been temporarily removed from Google play and the App store. We promise it will be worth the wait: The new app is going to be awesome 🤩
4. Payment: “I made a payment to be transferred to Go & Grow the following month, but the money isn’t in my Wallet or Go & Grow account. Where did it go?”
If money is missing from your Wallet and not invested in Go & Grow, it may have been invested by a different product that’s active on your account. You can pause Portfolio Manager and Portfolio Pro, which will stop these products from making new bids using money that’s in your Wallet.
If you want the money to be invested in Go & Grow, read more about how to liquidate your portfolio here.
5. Account: “My phone number has changed. How do I update it on my Bondora account?”
To change your mobile phone number, click on the Settings tab in your dashboard main menu, then click on ‘Change number’. Choose your country code from the drop-down menu and enter your new phone number. Then click on the ‘Send confirmation SMS’ button. Enter the 5-digit code sent to your new mobile number in the PIN-code field and select ‘Continue’. A verification code will also be sent to your registered email address. Enter the PIN-code and click ‘Confirm’ to proceed with the change.
And that’s it for this month! We hope we’ve answered all your questions. If you have other Bondora questions, you can easily find the answers on our online support site.