Assignment Agreement – an agreement concluded through the Portal and entered into upon the assignment of the Claim with which the Assignor assigns the Claim to the Buyer.
Assignor – the Company.
Borrower – User who has entered into Loan Agreement as a borrower or User who has submitted a application for taking the Loan.
Banking Day– a business day, i.e. any day, except Saturday, Sunday, a national or a public holiday of the Republic of Estonia.
Buyer – the User who has bought or has made an offer to buy the Claim from the Assignor or the Seller.
Claim – a monetary claim deriving from the Loan Agreement against the Borrower.
Company – Bondora Capital OÜ, Estonian company number 12831506.
Company's Postal Address – A.H. Tammsaare tee 47, Tallinn, 11316, Estonia.
Company Support e-mail – a contact e-mail address found at the Portal homepage.
Current Account of Portal - the account of the Operator where the money transferred to the Company by the User pursuant to the User Agreement or any other agreement shall be held.
Debt Servicing Cost– the costs related to debt collection and legal recovery process of the specific Borrower and compensated by the Buyer if such cost per specific Borrower exceeds the maximum amount that can be charged from the Borrower under the local legislation. These costs include all direct and actual costs related to debt collection (reminders, debt collection agency fees etc) and legal recovery (court fees, lawyer fees etc.
Default - cancellation of the respective Loan Agreement by the Operator in the event where Borrower has failed to make a scheduled payments in full under the Loan Agreement and more than one month has passed from the due date of the second repayment and if the Operator has without success granted an additional term of two weeks to Borrower for the payment of unpaid amount borrowed if not agreed differently in the Agreement or required by law in force. In case of Default the Operator shall claim for payment of whole debt (Loan Amount together with accrued Interest and fees).
Lender – the Operator.
Loan or Loan Agreement – a loan agreement concluded through the Portal between the Borrower and the Lender.
Operator – Bondora AS, Estonian company number 11483929, EU VAT number EE101252401 or for Finnish Users isePankur AS, Suomen sivuliike.
Portal – an e-service environment located at www.bondora.com on the Internet and administered by the Company, through which the Users can sell and purchase a Claims.
Portal’s Mailbox – application of the Portal through which the Users can receive important personal messages when using the Portal and through which the Users are able to send personal messages to other Users, the Operator or other persons operating in the Portal.
Portfolio Manager – an application of the Portal that automatically submits transaction orders according to the terms and conditions determined by the Buyer.
Portal Account – User’s separate running account in the Portal regarding the settlements and transactions with the Company and other Users arising from the User Agreement, Assignment Agreement and other agreements.
Purchase Price – a price of the Claim agreed between the Buyer and the Seller or the Assignor in the Assignment Agreement or in Resale Agreement.
Reference Number – a personalised number for each User by which a User can be identified.
Resale Agreement – an agreement concluded through the Portal in the secondary market between the Users upon resale of a Claim.
Seller – the User who sells the Claim belonging to him/her/itself via the secondary market managed by the Portal.
Tender Management Process – a process of the Assignor under which the Assignor (a) determines the match between a Claim and the Tender Offer and (b) takes all necessary steps to hand over the Claim.
Tender Offer – a non-binding offer of the Buyer that determines the criteria of which a Claim needs to meet in order for the Buyer to be willing to purchase a Claim from the Assignor.
Trial Offer - the Company may from time to time offer to the User free cash for buying the Claims through Portal. The Company reserves the right to reclaim the Trial Offer in full if the respective User has received such Trial Offer and has not purchased Claims in amount of at least 10 euros within the 90 days of the receipt of such Trial Offer. In case the Trial Offer has been used for purchasing the Claim by the respective User the Company has a right to sell the Claim and transfer the funds received from such sale to the account of the Company or transfer the ownership of the respective Claim to the Company on behalf of the respective User. The Company is not obligated to notify the respective User of such reclaim of the Trial Offer or a sale of the Claim.
User – a party to the current User Agreement who is also one of the Users;
User Agreement – an agreement concluded between the User, the Company and the Operator under which the Company and the Operator are providing services to the User via the Portal.
Users – natural or legal persons who have entered into a User Agreement with the Company and have been registered as users of the Portal.
2. GENERAL DUTIES AND OBLIGATIONS OF USER
- 2.1. The User shall:
- 2.1.1. not use the Portal for illegal transactions or operations, incl. fraud;
- 2.1.2. submit only true information upon subscription, purchasing a Claim as well as upon communicating with other Users;
- 2.1.3. keep the tools required for logging in the Portal, including the ID card, passwords and usernames in such a manner that third parties do not gain possession thereof;
- 2.1.4. inform the Company of changes in their submitted data;
- 2.1.5. inform the Company of the fact that third parties have gained possession of the data and tools specified in article 2.1.3;
- 2.1.6. if the legal entity User’s representative’s right of representation has expired the new representative must notify the Company of the expiration;
- 2.1.7. act politely and respectfully when communicating with other Users or with the Company.
2.2. The Company has the right to restrict or cancel the User’s right to use the Portal and refuse to perform its duties or obligations under the User Agreement or Assignment Agreement or any other agreement if it becomes evident that:
- 2.2.1. the User is in a breach of the User Agreement or the User’s duties or obligations;
- 2.2.2. the User has given to the Company or other Users false, misleading and/or inaccurate information;
- 2.2.3. the User acts vulgarly or disregards the moral standards generally accepted in society.
2.3. The User confirms that it is:
- 2.3.1. a citizen of the European Union or Switzerland and at least 18 years of age;
- 2.3.2. a permanent resident of the European Union or Switzerland and at least 18 years of age;
- 2.3.3. a legal person entered in the respective register in a Member State of the European Union or Switzerland; or
- 2.3.4. a natural or a legal person who has been separately approved by the Company to use the Portal; or
- 2.3.5. an accredited investor that is registered in country that is listed in the Third Country Equivalence List of European Commission.
3. PORTAL ACCOUNT
3.1. The money transferred to the Current Account of Portal will be reflected as receipts on the User’s Portal Account whose User Reference Number was referred at the transfer. Such money transferred on the basis of the User Agreement and other agreements may only be used by the Company or the Operator pursuant to the terms and conditions of and for performing the obligations of the User Agreement, the Assignment Agreement and other agreements.
3.2 The money transferred by the User is thereby property handed over for the performance of the mandate for the purposes of § 626 of the Law of Obligations Act. The respective amount of money in the bank is by its nature a claim (against the bank) that the Company or the Operator has acquired in its name but on behalf of the User and only with the purpose of using it for performance of the mandate. The respective money does not belong to the bankruptcy estate of the Operator or the Company and a claim for payment cannot be made for the money in enforcement proceedings against the Company or the Operator, and it shall likewise not be reflected in the balance sheet of the Company or the Operator. For the User, this above all means that by transferring money to the Current Account of Portal and User’s Portal Account, he/she/it does not completely transfer it to the assets of the Company or the Operator, but instead retain the necessary rights concerning the money in order to recover it fully in case of insolvency of the Company or the Operator.
3.3 The Company and the Operator shall have the right and obligation to make deductions from and inclusions to the User’s Portal Account in order to perform the obligations of the User arising from the User Agreement, the Assignment Agreement and other agreements entered into by the User.
3.4 The User shall have the right to request that the Company or the Operator makes a payment from the Current Account of Portal to a current account held by the User in a Member State of the European Union or in any other country approved by the Company on the condition that a payment has been previously made from the given current account to the Current Account of Portal and the data communicated by the credit institution upon contribution conforms to the data saved by the User. Payments can be made in the extent of the positive balance of the User Portal Account by using the respective technical solution of the Portal. Positive balance means the part of the account that is not covered by collectable arrears for the benefit of the Company or other Users. The Company and the Operator shall conclude the respective transfer order within one Banking day.
4. ASSIGNMENT OF CLAIM
4.1. The Operator and the Assignor shall have the right to assign a Claims belonging to them to other Users or third parties.
4.2. The Buyer has a right to place a Tender Offer to the Assignor through the user interface, application programming interface or Portfolio Manager.
4.3. The Tender Offer is valid for maximum 5 Banking Days. The Buyer has the right to cancel the Tender Offer at any time through the user interface or application programming interface until the Assignor has started the Tender Management Process. In case the Tender Management Process takes longer than 3 Banking Days to complete the Tender Offer shall be deemed to be void.
4.4. After the completion of the Tender Management Process the binding Assignment Agreement will be generated and executed between the Buyer and the Assignor.
4.5. Following the conclusion of the Assignment Agreement, the Buyer’s Portal Account shall be automatically debited and the Assignor’s Portal Account shall be automatically credited in the amount of the Purchase Price.
4.6. The Operator, the Assignor or the Buyer shall not inform the Borrower concerning the assignment of the Claim and the Operator shall continue to service the Loan, unless required otherwise by the Operator or the Company.
4.7. The terms stipulated in the articles 5.11, 5.13, 5.14, 5.15 and 5.16 shall apply also to assignment of the Claim under the Assignment Agreement.
4.8. The exact terms and conditions of the procedures related to assignment of a Claim are stipulated in the Assignment Agreement.
5. RESALE OF CLAIMS
5.1. The Operator, the Assignor and the User shall have the right to resale a Claim belonging to them to other Users.
5.2. Resale of a Claims shall take place through the Portal.
5.3. The Seller shall have the right to resale Claims at discount or mark-up. Discount and mark-up shall be calculated on the remainder of the principal amount of Loan. Upon offering the Claims for resale, the Seller shall, when required, note the discount or mark-up rate for the Loan Agreements marked for resale.
5.4. The Purchase Price shall be the remainder of the principal amount of the Loan Agreement to be resold along with the discount or mark-up, if any.
5.5. Offering the Claims for resale shall be deemed to constitute a binding offer to all Users. The named offer shall be deemed to have been made when the Seller has verified the Claims to be assigned and signed or confirmed the respective offer. The offered Claims shall become visible to all the identified Users and all the identified Users shall be able to purchase the offered Claims at the price established by the Seller.
5.6. Upon offering the Claims the Portal shall not disclose the name, personal identification code, specific place of residence (the local government shall be disclosed), data concerning the employer or the bank statement of the Borrower to the Users.
5.7. Upon offering the Claims for resale, the Portal may disclose the data disclosed by the Borrowers themselves to all the Users, except for the data specified in article 5.6.
5.8. The User shall only be able to purchase the offered Claims to the extent of the unreserved amount on the User’s Portal Account.
5.9. The Seller and the Buyer shall enter into a Resale Agreement in order to purchase the Claims from the secondary market through the Portal.
5.10. Following the conclusion of the Resale Agreement, the Buyer’s Portal Account shall be automatically debited and the Seller’s Portal Account shall be automatically credited in the amount of the Purchase Price.
5.11. Upon the assignment of a Claim, the rights of the Seller to payable Interest and interest on arrears, including debts related to interest and interest on arrears, shall also be transferred to the Buyer. Following the assignment of a Claim, all the payments made by the Borrower shall be transferred directly to the Buyer except for the Debt Servicing Costs.
5.12. The Company, the Operator, the Buyer or the Seller shall not inform the Borrower concerning the assignment of the Claim and the Operator shall continue to service the Loan, unless required otherwise by the Operator or the Company.
5.13. The Buyer/User gives an irrevocable authorization to the Operator to enter into agreements to amend the Loan Agreement serving as the basis for the Claim in accordance with the applicable local regulations, consumer credit directives, responsible lending guidelines and market practices (including but not limited to assign the Claim to third parties, reduce the Claim in the amount of Debt Servicing Costs).
5.14. If the amount in debt has not been fully paid by the day of Default by the Borrower and the Operator and the Borrower have not determined a new payment schedule, the Operator has the right to assign or sell the Claim to a third party.
5.15. Prior to application of article 5.14, the Operator must to take into consideration:
- 5.15.1. the financial situation of the Borrower;
- 5.15.2. the amount of Claim and other circumstances; and
- 5.15.3. collection expenses of the Claim.
5.16. The Buyer irrevocably authorises the Operator to assign its Claims to the Operator in case of ongoing indebtedness or incipient court proceedings with the Borrowers or if the Buyer would have the right to terminate the Loan Agreement under the respective Loan Agreement. The Operator has the right to conclude the respective Assignment Agreement on behalf of the Buyer.
5.17. In the event that the Buyer has, prior to entry into the Resale Agreement, transferred the Claim to the Operator for collection pursuant to the general terms and conditions of the respective Loan Agreement, Assignment Agreement and other agreements, all claims that the Buyer acquired against the Operator upon transfer of the Claim to the Operator shall be transferred to the Buyer instead of the initial Claim upon entry into the Resale Agreement.
6. USER’S PERSONAL DATA
6.2. The Company is entitled to process all the data about the User which has been received from the User in the course of entering into the User Agreement or in the course of providing services to the User in accordance with the User Agreement and other agreements. The Company is also entitled to search for and collect data about the User from publicly accessible sources in the course of providing services to the User under the User Agreement.
6.3. The Company and the Operator are entitled to process all the data of the User that is reasonably necessary for provisions of services under the User Agreement. The Company shall process mainly but not only the following User’s data:
- 6.3.1. User’s personal data like name, date of birth, personal identification code, language of communication, family status, data of identification documents etc.;
- 6.3.2. User’s contact data like postal address, residential address, e-mail address, telephone number etc.;
- 6.3.3. data about User’s transactions and legal relationships related to these (especially but not limited to transactions conducted via the Portal with other Users);
- 6.3.4. data about User’s habits, preferences and satisfaction when using services of the Portal;
- 6.3.5. data about participation in consumer games and campaigns like data about points granted, prizes won etc.;
- 6.3.6. data obtained when performing an obligation according to the law.
6.4. Purpose of processing of User’s data
- 6.4.1. The Company and the Operator shall use the personal data of the User for providing services to Users under User Agreements and other agreements, including but not limited to for performing of Operator’s obligations, selling the Claims to the Buyer and ensuring and managing the performance and enforcement of Assignment Agreement.
- 6.4.2. Furthermore the Company and the Operator shall be entitled to use the personal data of the User for advertising the Operator’s services, for development and maintenance of the Company's IT-systems and services, performing statistical and financial analysis, enforcement and protection of the Company's and/or other User’s rights under the User Agreement.
- 6.4.3. In order to establish a legal relationship with the User or make a decision related to a legal transaction of the User in the Portal and perform the diligence of the User the Company shall be entitled to process in addition to the data obtained from the User any data regarding the User from publicly accessible sources.
6.5. Disclosure of User’s data to third parties
- 6.5.1. The Company is entitled to disclose User’s data (as far as reasonably necessary) to:
- (a) any person related to the performance of the Company's obligations under the User Agreement (including but not limited to other Users, providers of communications and printing services, payment intermediaries, credit institutions, IT service providers etc.);
- (b) to any member of the Company's group of companies provided that the User’s data is required for them in order to provide a quality service to the Company;
- (c) to any service provider to whom the Company or the Operator has outsourced its activities necessary for provision of services under the User Agreement (either in part or in full) on terms and conditions provided by the legislation;
- (d) to any service provider used by the Company or the Operator for activities described above under 6.4.1 and 6.4.2.
- (e) to authorised processors, i.e. to persons who process the data on behalf of the Company on a basis of an agreement;
- (f) upon assignment of a Claim to the assignee;
- (g) any person as far the obligation derives from the legislation applicable.
- 6.5.2. While executing transaction in a foreign country or with persons of any foreign country, the Company may be obliged to disclose User’s data to authorities of these foreign countries according to the local legislation.
- 6.5.3. If the User has submitted to the Company the User’s contact data (such as postal or e-mail address, phone number etc.), the User is considered to have given his/her/its consent to the Company to receive any information from the Company using these respective means of communication. The Company shall be entitled to forward to the User also offers of cooperation partners provided the Company will not submit any User’s data to these cooperation partners. The User has the right to notify the Company at any time of the wish not to receive personal offers or advertisement from the Company.
6.6. Recording of data
- 6.6.1. The Company and the Operator is entitled to record all User’s data received by means of communication (e.g. postal mail, telephone, e-mail, Portal etc.).
- 6.6.2. The User is obliged to notify the Company immediately of all relevant changes of data submitted to the Company through the Portal.
- 6.6.3. The Company shall process User’s data as long this is reasonably required for the business purposes of the Company and performance of any obligation under User Agreements or legislation applicable.
6.7. Upon entry into a User Agreement and expression of declarations of intention through the Portal, including signing a Assignment Agreement, Users shall present correct and accurate data. Deliberate submission of false and incomplete information is forbidden and breach of the User Agreement.
6.8. Upon entry into the User Agreement, every User certifies that the data submitted by them through the Portal, including data submitted in the Assignment Agreement is correct.
6.9. Giving notice of any changes in the data:
- 6.9.1. The User shall immediately notify the Company of any changes in their personal data;
- 6.9.2. The notification of any changes in the data shall be submitted in writing or by means of the technical solution of the Portal;
- 6.9.3. Failure to provide notification of any changes in the data shall constitute a fundamental violation;
- 6.9.4. The contact information provided by the User are deemed to be correct if the User has failed to notify about its changes;
- 6.9.5. The persons representing the User are deemed to be rightful representatives until the User has informed the Company about termination of right to represent.
6.12. The Company shall inter alia have the right to use the data disclosed by the User at any time as well as the data created by the User when using the Portal for statistical purposes and to disclose the received statistical data in the internet, ensuring thereat that the data cannot be directly linked to any specific User.
6.13 The Company shall have the right to disclose necessary personal data of the User to the Buyer for the purpose of performance and assurance of the Claim.
6.14. The Company shall have the right to provide the personal data of the User to a person providing the Company with legal services, accounting or auditing services, provided that the provider of the respective service has undertaken an obligation concerning the Company to not disclose the respective personal data to third parties.
7. ACCESSING PORTAL, IDENTIFICATION AND APPROVAL OF TRANSACTION
7.1. Legal entity User can access the Portal through the individual representative who has been registered as the User on the basis of his or her username and password. If the representative of the legal entity User changes or a new representative is added, the new representative can (if an inquiry confirms their right of representation) bind the respective legal entity User to his or her personal User. If the legal entity User’s representative’s right of representation has expired the new representative must notify the Company of the expiration.
7.2. Each natural and legal person gets its own Portal’s Mailbox upon registration as a User. Messages sent to the User’s Portal Mailbox shall be considered as received after 24 hours have passed from sending.
7.3. The Company shall generally identify every User once after registration as the User and before the signing of the first Assignment Agreement or the verification of the first transaction of purchase and sale of the Claim. In the event that the transaction parameters determine a respective obligation arising from legislation, the persons of the respective Users shall be identified again.
7.4. The User shall among all verify his/her identity by making a bank transfer from a private bank account opened in his/her name to the User’s Portal Account. The linked private account shall be specified on the User’s settings page in the User’s Portal Account.
7.5. Additionally to verifying identity through a bank transfer, the User is obliged to submit a copy of a valid identity document, issued in the country of residence, such as passport or national ID card to the Company. The copy has to be in colour and, in case of the ID card, double-sided. Additionally to the identification documents, the User has to provide proof of residence (we accept invoices / agreements / any other documents stating the address and the name of the User) if not otherwise decided by the Company. Such documents shall not be more than 6 months old. The language of the document has to use Latin alphabet or a national variation of it and the quality of the document has to be at least: (i) 72 ppi, (ii) 8-bit colour depth and (iii) size not more than 10MB. All User information, received through the identification process, such as given names, surname, personal ID code, bank account number, residential address etc. will be collected at the end of the registration process and stored under personal data.
7.6. For the avoidance of doubt articles 7.4 and 7.5 shall also apply to the Buyer. The Buyer’s personal identification has to be completed in accordance with the article 7 prior to money withdrawal from User’s Portal Account.
7.7. The Company shall not be limited by articles 7.4 and 7.5 when identifying a User and shall have the right to alter the process of User identification and use any other means for identification of a User as it sees fit at any time.
7.8. When logging into the Portal, the User has to enter their username and password. Any person logging into the Portal with the User’s tools required for logging are deemed to be rightful representatives of the User.
7.9. If additional identification is not required by legislation, entering into the Assignment Agreement can be executed merely by approving it in one of the manners presented below at the discretion of the User:
- 7.9.1. approval with the Portal’s password;
- 7.9.2. mobile approval (for this purpose, the User shall have to disclose their mobile phone number to which a new PIN shall be sent every time; the PIN shall have to be entered in the system to certify the declaration of intention);
- 7.9.3. approval by any other means that are considered to be sufficient by the Company and which means are in accordance with the legislation.
8. INSOLVENCY OF THE COMPANY
8.1. In the event of the insolvency of Company entry into new Assignment Agreements be terminated immediately. The money held on User’s Portal Accounts shall be returned to all Users, same in case of insolvency of Operator.
8.2. The parties shall be given all the information from the Portal’s database regarding the Claims they own.
8.3. The insolvency of the Company or the Operator shall not affect the validity of the Loan Agreements or the Assignment Agreements.
8.4. In the event of the bankruptcy, the Company and the Operator will take reasonable steps to enter into an arrangement with another firm to transfer the management and administration of the Loan Agreements between the Users. After a suitable firm has been chosen, the Company will notify the Buyers and the Borrowers the identity of the firm with which the arrangements have been made and how that firm will continue to administrate the Portal including the Assignment Agreements and the Portal’s User Accounts.
9.1. The User who has submitted false information shall be liable for the damage caused to the Company and other Users by such submission of false information, above all if the Company or other Users have concluded a transaction with the User who submitted false information by assuming the accuracy of the submitted false information.
9.2. The User is liable for the damage and loss arising from the fact that third parties have gained possession of the data and tools specified in article 2.1.3 and the User is aware of the fact and accepts that third parties, misusing the data, may assume legally binding obligations for the User and the User is obligated to perform them.
9.3. The Company shall in no manner be liable for the accuracy and correctness of the information submitted by the User.
9.4. The Company nor the Operator shall not be liable for:
- 9.4.1. the truthfulness of the data given by the User;
- 9.4.2. a breach of the Agreement or unlawful behaviour by the User;
- 9.4.3. the performance of the Borrower duties and obligations under the Loan Agreement;
- 9.4.4. the performance of obligations arising from the Assignment Agreements by Users;
- 9.4.5. the existence of the right of representation of the representative of the User who is a legal entity;
- 9.4.6. the validity and legality of the Assignment Agreements entered into via the Portal.
9.5. The Users shall enter into transactions in the Portal directly and at their own liability, being a party to the transactions themselves; the agreement forms suggested in the Portal can be used by Users at their own liability and risk. The Company is not liable for possible obligations that may arise for the Buyer according to the law as a result of concluding or executing a Assignment Agreement or using the Portal.
9.6. Nothing in this Agreement limits the liability in case of wilful breach of obligations.
9.7. The Company neither the Operator shall not be liable for non-performance of obligations of any User, including the delay in payment of the Borrower.
10. AMENDMENT OF TERMS
10.3. Upon disagreement with the amendments and modifications, the User has the right to terminate the User Agreement within four weeks as of notifying of the amendment via the Portal.
11. TERMINATION OF USER AGREEMENT
11.1. The User may terminate the User Agreement only if the duties and obligations towards other Users and the Company, which arise from the agreements signed via the Portal, have been fulfilled, the Assignment Agreements signed by the User via the Portal have ended and the User’s account balance is zero.
11.2. The User Agreement can be terminated by the User by way of sending a respective notice to the Company by the Company Support e-mail.
11.3. The User has the right to withdraw from the User Agreement within 14 days as of the entry into the agreement; provided that the terms and conditions set out in article 11.1 have been fulfilled.
11.4. The Company may terminate the User Agreement at any time if the User violates the terms and conditions of the User Agreement.
11.5. The Company may terminate the User Agreement (including disable or restrict User access to the Portal) without providing advance notice if the User has used or is using without the Company's written consent any automated means (which access means are not provided by the Company) to access the Portal and collect any data from the Portal through automated means (included but not limited to harvesting bots, robots, spiders, scrapers or other automatic devices or programs) or if the User is using framing techniques to enclose any of the data or content to the Portal or otherwise affect the Portal.
12. FINAL PROVISIONS
12.1. Upon registration of the User by the Company as a user of the Portal an according to the User Agreement between the Company and the User shall be considered as concluded.
12.2. The income earned from lending money on the Portal shall be declared and taxed pursuant to the legislation of the country of residence or country of location of the Buyer.
12.4. Portal, Portal’s website and the copyright of the contents thereof belong to the Company. The User does not have the right to save, copy, change, transfer, forward or disclose the pages of the Portal for a purpose other than personal use.
12.5. Messages sent to the User’s Portal Mailbox shall be considered as received after 24 hours have passed from sending.
12.6. The legislation of the Republic of Estonia taking account of applicable compulsory provisions arising from European Union law and the legislation of other Member States shall govern the legal relationships arising from the use of the Portal.
12.7. The Users and the Company shall resolve their conflicts by way of negotiations. Failing agreement, the dispute shall be resolved in the User’s competent court in case the User is a natural person and in the Harju County Court if the User is a legal person.
12.9. This agreement has been drawn up in English.
Customer Information Security
We follow very strict guidelines on handling Customer Information, based on the European Union and the Estonian Personal Data Protection laws. Customer Information refers to any kind of information that we have about the Users. Such information may include a customer’s name, place of residence, social security number, bank details, which may arise during a User's life cycle.
We guarantee that access to Customer Information is limited to the Company's employees, whose duties require access to such data. All Company's employees are required to keep information confidential and are forbidden to share it with the third parties except in accordance with the User Agreement or required by legislation.
In addition, the Company reserves the right to provide Users’ personal data to a contractor, whose contractual obligation is to provide the Company with legal, accounting or auditing services, under the condition of non-disclosure to third parties.
The database registry, storing all of the User's data, is located outside of public access (both physical and virtual). All data access attempts including views, changes or deletions are logged. Access to the registry is digitally and physically secure. Furthermore, cameras and physical access barriers are placed in the offices to ensure that staff’s computers are out of access for the third parties.
An email address is required in order to register an account with the Company. Our system will send an email with a temporary password, which you will be able to change after the first login.
All Users are required to identify themselves (listing: country of residency, full name, mobile number, national ID number, document type, document number, document issue date, document issuer, bank name and IBAN account number), in accordance with the law for EU Anti-Money Laundering and Counter-Terrorism Financing.
If you suspect that your account could have been accessed by a third person, please contact our Customer Support immediately.
All information transmitted between our system and our clients’ computers is encrypted with 128-bit cipher. Additionally, private information and access details in the database are also encrypted.
In case a user remains inactive for longer than 60 minutes, the system will perform an automatic logout.
The Company or the Operator may occasionally use various communication channels to deliver customer experience enhancing messages to its customers. Every user can adjust the settings for preferred messages under the “Settings/ preferred messages” menu at User's Portal account.
Some of your browsing data (such as type of a browsing device, visits to our website, IP address, geographic location, browser type, referral source, length of visit and page views) is collected and used to improve our website’s usability and evaluate marketing campaigns’ success rate.
The Company and the Operator reserve the right to anonymously use data previously disclosed by a user at any time, including data provided during generation of statistical reports.
User Information recording and archiving
User information is stored and archived on a secure server with access limited to a number of people. Security is enforced through rigorous privacy protection standards performed by dedicated third party partners.
According to the Data Protection Law, every User has the right to check his/her processed, transmitted and archived personal records in the database. In order to do that please submit a written application to our Customer Support.
When User data processing is no longer necessary it is removed from the registry.
A number of Internet security measures have been added to ensure that User data is processed, transmitted and archived securely.
Servers are located at a data center in Frankfurt, Germany and operated by Telehouse, a global 200 company. Server management is separately contracted to Virtion GmbH. These companies allow us to provide improved availability, better scalability and increased flexibility of our IT resources.
All their activities are carried out in accordance with a number of standards including ISO 27001:2005 (Information Security Management), BS25999-2:2007 (Business Continuity Management), PCI-DSS (Payment Card Industry), ISO 9001:2008 quality standards and ISO 14001:2004 (Environmental Management System Standard).
The companies have enforced physical and virtual security 24/7. All internal movements within the data center are monitored by proximity card readers and infra-red intruder sensors.
At Company security breaches are identified, monitored and warded off by software and hardware firewalls.
Links to Third Party Websites
Links to third party websites from/ to the Company website are provided solely as an access point to obtain useful information on services or topics that may be needed to the users of our platform. Please note that third party websites may have different privacy policies and/or security standards governing their sites.
We would like to avoid seeing you dissatisfied with our services, but if this happens, we ask to hear from you! Here is how you can do it:
If you are dissatisfied with our answer, you can appeal the decision by emailing the previously received response to our customer support. Here is what will happen then:
- Email your complaint to our customer support email@example.com
- Once we receive your complaint, you will be emailed an automatic notification (normally within 1 business day)
- From that moment we will start looking into your complaint and will send you an answer within 5 business days.
- Our Customer Service Manager will acknowledge the receipt and offer you initial feedback within 5 business days
- Within 4 weeks from receiving your appellation, we will send you a final response or an indication when we will contact you again. Should the final response be negative, we will clearly explain why we are not in the position to satisfy your request.
Any conflicts of interest, which may arise in relation to Company, shall be identified and managed by the Company. We will maintain and manage all arrangements necessary to prevent a conflict from escalating to causing material damage to the interests of our Users. The given document states our conflicts of interest policy (here and further “Conflicts Policy”) in as much as it applies to our activities
We are fully committed to complying with our regulatory and legal obligations and maintaining the ethical standards. We require that all of our employees are contractually bound to comply with our Conflicts Policy and any breach of such may lead to disciplinary proceedings, not excluding discharge of services.
Potential or Actual Conflicts Indication
A conflict of interest may take place if any of the Company directors, employees, outsource partners or otherwise “relevant persons” linked to the company by control is providing a service to the Users of the Company or engaging in activities on their own account, which may cause a material risk or damage to Users of Portal; interests, for example where any of the mentioned above persons:
- could either make a financial gain or avoid a financial loss, on the account of a User;
- has an interest in the outcome of a rendered service, which is different from the interest of a User;
- is incentivized to offer privilege to one of Bondora clients on the account of another User;
- receives an incentive in any form (financial / goods / services) other than the standard commission fee, from a person other than the User for a service rendered to a User.
Potential or Actual conflicts of interest we have identified
We may as well make payments to the third parties for referring users to us; however an appropriate disclosure shall be made for such instances.
A conflict of interest may occur if a Bondora employee (or the employee’s family) is somehow associated to the other party of any given transaction, especially if such party is a User. This association may include being a director, significant shareholder or a consultant to any Bondora User. Bondora employees are required to disclose any connection, which could compromise their judgement, or involve any material interests.
Managing Conflicts of Interest and Disclosure
The Company will make all possible and reasonable efforts to mediate any conflict of interest.
Should there be a considerable risk of damage to any User, we will issue an appropriate disclosure.
We will carry out all necessary procedures, including employee training, to ensure that circumstances at which conflict of interest may arise are identified and properly managed.
All conflicts, which may arise, shall be closely monitored.
The given document shall be reviewed and updated as necessary. In case of any questions in regards to this policy, please email firstname.lastname@example.org.
Capitalized terms bear the meaning outlined in Terms and Conditions, unless defined otherwise.