In order to protect our customers’ investments, we must contribute toward building a stable and transparent financial system. This among other things means complying with different KYC & AML rules (Know Your Customer and Anti Money Laundering). One part of these rules is to determine your address of residency.
When trying to insert your full home address to the KYC form, it’s sometimes possible that the system may not recognize the address as it is entered. If this happens, please enter your address as it would appear in Google maps. Watch out for any special characters as it may not accept them.
If the address does not populate, please enter the nearest address that will and let us know by writing to our support which details are missing, so we can check and help to update it for you.