Hi there, I’m Temiloluwa from Bondora’s Investor Relations team. Every month, we round up all the most-asked questions we received from investors in one blog post. You can find all the answers to these top questions right here. It’s just another way we provide first-class customer service.
Let’s go through the top 5 questions we received from our investors this month:
1. Withdrawal: “I mistakenly withdrew money to a closed bank account. Will the money go back to my Bondora account?”
If you’ve accidentally withdrawn money from your Bondora account to a closed bank account, the money should automatically be reverted to your Bondora account. Depending on the bank you withdrew to, this might take a few business days. But once the money gets back to your Bondora account, you can then withdraw it to your active bank account.
You can also remove your old bank account, so you won’t accidentally withdraw to it in the future. Click the link to see how to archive an old bank account.
2. Verification: “Why is my bank account still not verified? I made several transfers already?”
If you’ve done all 3 verification steps (identification, bank account, and KYC), uploaded the required documents, and completed all the required fields, it should take our verification team roughly 1 business day to complete your verification.
If it takes longer than 1 business day to verify your account, then it means we might have a backlog due to weekends & holiday breaks, or some documents are missing or weren’t uploaded correctly. Please log in and ensure that all the correct information has been uploaded.
If you’ve done everything correctly, and it’s taking longer than 3 business days, please contact our support team.
3. Reference number: “I forgot to add my reference number. Will the money reach my Bondora account?”
When making payments, each investor gets a unique reference number. By including it in your payment description, we can quickly identify your payment, ensuring it gets added to your account as soon as possible.
But if you forgot to add your reference number in your payment description, the process might take longer, as we need to manually match your payment to your account.
If you made a payment and it hasn’t reached your account within 3 business days, please contact our support team and provide payment confirmation along with your details. Our team will be happy to help.
4. Withdrawals: “Can I withdraw my Go & Grow returns without the principal?”
Yes, you can decide how much you want to withdraw from your Go & Grow account. On your account, you can see how much you’ve added, how many returns you’ve gained, and the total current value of your Go & Grow account. You can decide only to withdraw the amount equal to your earned returns and leave your principal investment to keep earning returns.
5. Referral Program: “I forgot to use my friend’s referral link. Can it still be added for me?”
To participate in the referral program, you must register using an existing investor’s referral link. Unfortunately, the link cannot be added to your account afterward. But don’t worry! You can still earn money by inviting your friends and family to join Bondora.
Have more questions about the referral program? Read how the refer-a-friend program works.
And that’s it for this month! We hope we’ve answered all your questions. If you have other Bondora queries, you can easily find the answers on our online support site.