Kairi joined Bondora nearly five years ago when there were fewer than ten people in the company. Starting as an assistant, Kairi has worked across several departments within Bondora and — as a result — knows the business inside and out. She’s now leading our Associates team and strives to give first-class customer service to all of our investors.

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This is the second in a series of monthly posts, in which Kairi will answer questions received by her team each month. Here are the top 5 questions received from investors in September.

1. I just came across Bondora and I really like it, but I’m not sure how to get started. What different investment options do you offer?

If you are new to Bondora and are trying to navigate your way around our website, no worries. We have prepared a quick tour to guide you through our platform.

The tour covers different aspects (such as your dashboard) and guides you through the different product choices: Portfolio Manager, Portfolio Pro, and Go & Grow. It also covers your Invite friends referral page, how to add and withdraw funds, and how to personalize your account settings.

To get started, click the Quick tour flag at the top of your page and then click Next to continue. Read more about our products.

In case you have any further questions, please feel free to contact us. Our team is more than happy to assist you in any way. You can email us at [email protected] or (during business hours) reach us by phone at +44 1568 6300 06.

2. I have a new bank account. How do I update my bank details on my Bondora account?

We can register a bank account if we have received a deposit from it. In order to verify your new bank account details, please send a payment in any amount (e.g € 0.01) from your new bank account via regular bank transfer (SEPA). This will validate ownership of the bank account. Once the payment has been received, your bank account will automatically be linked to your Bondora account.

3. I already have made deposits, but it still says my bank account is not verified—why is that?

This can happen if you initially made a deposit to your Bondora account via SOFORT, TransferWise, or any other 3rd party provider. We cannot verify your bank account details from these payment types as the bank details are not forwarded to us by the service providers. In order to verify your bank account, please send us a SEPA payment from your bank account in any amount. You will find all the necessary details, including your unique reference number, on the menu under Add money.

4. I withdrew money from Go & Grow, but it isn’t showing up in my bank account—why is that?

If you withdraw money from your Go & Grow growth account, it will be transferred back to your main Bondora account. Once the money is in your main Bondora account, you can withdraw to your bank account—it just needs a few extra clicks. Once the money has been transferred from your Go & Grow account to your main Bondora account, simply click Withdraw from the left-side main menu and from there you can withdraw to your credit card or bank account.

5. How I can become an affiliate and or benefit from inviting my friends to use Bondora?

To take part in our affiliate program, you need to be new to Bondora (i.e. you don’t have a registered account)—then you merely need to join and promote Bondora with your unique URL and with the provided promotional materials. Please check more information here on becoming an affiliate on Bondora.

If you already have a Bondora account, there’s no need to register as an affiliate—you can just take part in the Refer-A-Friend program. When you refer your friends or family members to start investing with Bondora, you will receive 5% of whatever they invest within the first 30 days of opening an account. To refer friends, simply click Invite friends from the left-side menu when you’re signed in to your Bondora account. You will then be given options to invite your friends and share your referral link via email, SMS, or social. Learn more about it here.

invite a friend - Bondora