Hi there, I’m Kairi and I joined Bondora more than six years ago in 2013 when there were fewer than ten people in the company. Today, Bondora has over 110,000 investors from 85 countries all around the world who’ve invested more than €355M. The numbers are growing daily.
Starting as an assistant, I’ve worked across several departments within Bondora, and I’m now leading our Investor Associates’ team. We strive to give first-class customer service to all of our investors.
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In October’s blog post we explained the best ways to get more information online about Bondora. In response, many people let us know that they found it useful, but have asked some questions about it, e.g. the best ways to contact us in case they have additional questions about their accounts.
Here’s an overview about the support we offer. Happy reading.
1. How can I get support?
We provide support only via email.
For account-related matters, please always contact our support team by writing at [email protected]. To ensure the safety of the accounts, we cannot share any confidential information via other channels like Facebook or Instagram, or send it to an email address which doesn’t belong to you (not registered with us). Please send your requests from an email account that is associated with your user. Our team is happy to assist you and tries to get back to you at the earliest during business hours.
2. What languages do you support?
We provide support in English, German, Russian and Estonian only. Please send your request in these languages.
3. Do you provide investing consultancy/advice for investing?
We cannot provide investing, tax or legal advice. We can recommend that you use the datasets to run your own portfolio analysis or consult a financial advisor.
4. How long do I need to wait for a reply?
Our team always tries to reply to all queries at the earliest convenience, but please expect to receive the answer within 72 hours.
5. I’ve sent 3 email requests already, but no reply from you. What’s up, is my email coming through?
In case you send a reply to your initial email, the automatic ticketing system will handle your email as a new query. As we reply to all queries we receive in FIFO (first in, first out) order, this may delay the time we can get back to you. So, please send one email at a time, and we’ll get back to you as soon as we can. If you have another question to us, just send us a new email.
6. Can I use multiple products at the same time – Go & Grow, Portfolio Manager, Portfolio Pro? How can I split my money between these 3 methods of investment?
People usually use one product per time, but if you would also like to invest in loans directly (with Portfolio Manager or Portfolio Pro), we recommend that you have only one of them active at a time, so you don’t have any conflicting strategies.
Go & Grow doesn’t conflict with others, so it can be used at any time.
For sending money to Go & Grow, just remember to add its dedicated reference number (GGxxxxx) to the payment description. In order to invest with Portfolio Manager or Portfolio Pro, you’d need to add money to your Bondora main account that uses cash to invest in loans.
Here you can find more information about the different products we offer:
In case you have any further questions, please don’t hesitate to contact us—our team is happy to assist you in any way. You can email us at [email protected] during business hours, Mo-Fr: 9–17 EET.
*As with any investment, your capital is at risk and the investments are not guaranteed. The yield is up to 6.75%. Before deciding to invest, please review our risk statement or consult with a financial advisor if necessary.