Hi there! I’m Kairi and I joined Bondora more than six years ago in 2013 when there were fewer than ten people in the company. Today, Bondora has over 103,000 investors from 85 countries all around the world who’ve invested more than €343M. The numbers are growing daily.

Starting as an assistant, I’ve worked across several departments within Bondora, and I’m now leading our Investor Associates’ team. We strive to give first-class customer service to all of our investors. Here’s a little overview of the commonly asked questions during January 2020. Happy reading.

 🏆 100,000+ investors on board.

PS! Last time we spoke in December. Since then almost 11,000 new investors have joined Bondora. Warm welcome to all newcomers!

1. Hi, I added money to my Go & Grow today. How do I check if I participate in the Invest 2020 campaign?

Everyone who invests during the Invest 2020 campaign period will automatically take part in the prize draw*.

As the campaign ends with January, it is now really the very last time to participate, don’t miss out! The platinum prize is €12,000 and the winner will be drawn at random on 03/02/2020.

👉 We will live-stream it via our YouTube channel and Facebook page starting at 11:30 am (EET) on Monday, 3 February. Stay tuned! 🎉

Invest 2020 - Bondora

Invest now**, and we’ll enter you into a prize draw*.

2. I’ve added money to my Go & Grow and received a notification that it arrived, but I cannot see it?

If you’ve made a bank transfer to your Go & Grow account and you can’t find it there after 3 business days, it’s possible that you made the transfer to your Bondora main account Available funds.

There are 2 solutions to solve this:

Solution 1
You can transfer money from your available funds to your Go & Grow account. Simply click the Add money tab from your main menu.

Step 1: Select Bondora

Step 2: Select the Go & Grow account you want to transfer money to

Step 3: Enter the amount and confirm. The money will then be transferred to your Go & Grow account.

Add money - Bondora

Solution 2
Simply make sure that Auto-transfers to your Go & Grow are enabled

Go and Grow goal - Bondora

Auto-transfers are enabled if the button shows green.

When the auto-transfer feature is enabled, all available funds on your Bondora account and future income received from your cash flow will automatically be transferred to your selected Go & Grow portfolio. If you don’t want to set up the auto-transfer, you can send money to your Go & Grow account by clicking on the “Add funds“-button in the Go & Grow portfolio.

3. I can only see Go & Grow on my account. How can I see other products (Portfolio Manager or Portfolio Pro)?

Since Go & Grow has been the most popular product among our investors, it is now set as a default choice for everybody who signs up, but you can easily switch between the products at any time.

If you currently don’t have the Portfolio Manager or Portfolio Pro tab on your main menu, you can add it from your “Change view” page. Click your name in the upper right corner of the screen and select it. On the views page, go to the “Custom” column and enable the product there, then click “Select” at the top of the column.

Here you can find more information:

NB! To avoid your money to go to the wrong product, please make sure you have auto-transfers disabled on Go & Grow. Simply open its page and disable them from Auto-transfers.

In case you have any further questions, please don’t hesitate to contact us—our team is happy to assist you in any way. You can email us at [email protected] and we will get back to you shortly (during business hours, Mo-Fr: 9–17 EET).

*To participate in the prize draw, you must add money to your Bondora account and invest between 04/11/2019 – 31/01/2020. The winners for the weekly prize draw will be drawn at random every week for a maximum of 13 weeks and notified via email. The platinum prize draw winner will be drawn at random on 03/02/2020 and notified via email. The prize amounts will be added to the winners Bondora account within 7 working days, and the platinum prize in accordance with the monthly agreement. All prize winners will be published on the Invest 2020 landing page.

**As with any investment, your capital is at risk and the investments are not guaranteed. The yield is up to 6.75%. Before deciding to invest, please review our risk statement or consult with a financial advisor if necessary.